Custom Metadata Types vs Custom Settings vs Custom Labels 💬 In plain words: Three lookalikes: Custom Metadata = configuration that DEPLOYS with your code (best for app settings). Custom Settings = org/user-specific values, changeable at runtime (hierarchy type is great for bypass switches). Custom Labels = translatable text for the UI. 📌 Example: API endpoint URLs per environment → Custom Metadata (deploys with code, sandbox vs prod values). A 'Bypass_Automation__c' checkbox an admin flips during data load → hierarchy Custom Setting. The word 'Submit' translated to Hindi → Custom Label. 🎬 Real-Life Example: The Fee Table Trapped Inside Code Skyline charges a different delivery fee per city. Apex needs those rates on every booking. The Old/Bad Way: if (city == 'Delhi') fee = 50. Else if (city == 'Mumbai') fee = 65. … Every rate change is a code change, a test run, and a deployment. Why this is bad: Business data is trappe...
Introduction: Artificial Intelligence (AI) and Machine Learning (ML) have emerged as powerful technologies that are reshaping various industries, including customer relationship management. Salesforce, a leader in CRM solutions, has integrated AI and ML capabilities into its platform, empowering businesses to deliver personalized and intelligent customer experiences. In this blog post, we will explore the ways AI and ML are transforming customer experiences in Salesforce.