RAG

💬 In plain words: Most of a company's knowledge is not stored in neat database rows. It lives in PDFs, contracts, emails, call recordings, and diagrams. Intelligent Context is how Salesforce Data Cloud makes all of that messy, real-world data usable by an AI agent. 📌 Real-Life Example: A customer asks your AI agent, "Does my warranty cover water damage?" The answer isn't in a standard CRM field. It is buried on page 14 of a massive PDF document. Intelligent Context allows the agent to find that exact paragraph, read it, and answer the customer accurately. The Core Concept: Joining Structured and Unstructured Data Structured data—your standard rows and columns—makes up maybe 20% of what a company knows. The other 80% is unstructured. Think documents, PDFs, images, diagrams, web pages, call transcripts, and emails. Intelligent Context is the layer inside Data Cloud that brings unstructured content in and makes it usable by AI a...