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Agentforce

Agent Script: Understanding the 8 Essential Blocks in Salesforce Agentforce

💬 In plain words: An Agent Script is a collection of building blocks, where each block contains either specific data or procedural logic. There are exactly eight types of blocks available, but as a developer, you will spend the vast majority of your time working inside just four of them. 📌 Example: Let's say you are building an internal employee assistant for a company called Meridian. This agent requires a config block with agent_type explicitly set to AgentforceEmployeeAgent . It also needs a variables block to store session data like the employee's meter ID and outage status, five separate subagent blocks to handle specific tasks, and a start_agent block to act as the traffic cop.
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