💬 In plain words: About twenty core words carry most Salesforce Agentforce conversations. Learn these fundamental terms once, and every technical module, architectural diagram, and certification guide will read significantly faster. Each entry below points directly to the system component that powers it. 📌 Key Points Covered in This Guide The difference between internal Employee Agents and external Service Agents . How the Agent Router intelligently hands off conversations to specialized Subagents . Why developers must understand the technical divide between Actions and Tools . How Grounding and the Data Library connect Large Language Models (LLMs) to your private CRM data securely. The role of the Einstein Trust Layer in maintaining data privacy. 🤖 Core Architecture: Agents & Routing To build effectively on Salesforce's modern AI stack, you must understand the primary actors in the system. An Agent is ...
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